Customer Service

Putting our customers first is why we’re their first choice.

Dedicated Sales Managers and Sales Administrators with expertise in your industry tailor solutions to your individual specifications. With convenient locations around the United States we help to assure on-time delivery to your business. It’s easy to see why our customer-centric culture appeals to OEMs all over North America. Below are a few testimonials from our current customers. These are more than just compliments; these are reinforcements of our commitment to excellence and our focus on service.

Thanks for the great customer service and extra effort extended by Active to get this rivet shipped out late today via UPS next day service given that we didn’t even call until after 5:00pm with our urgent request. Thanks Active for all the hard work!

Regards, Jim Jones,
Yale Secruity Inc.


The customer service provided to Rain Bird by Active Screw & Fastener has been the best since our facility opened operations about a year and a half ago. The fact that Active always looks ahead of the customer by always carrying inventory based on forecast and shipping parts on time, has been a key indicator for keeping our production lines running and making Active a preferred vendor for Rain Bird.

Jaime Valdez, Sr. Buyer,
Rain Bird Corporation


I am very pleased with the customer service at Active. I receive great support  and communication from the inside sales team to get our product out the door.

Delia Garayzar,
Buyer, Master Lock


The building (Tucson Warehouse) has been maintained in good condition, with excellent housekeeping throughout the building, and with the neatest storage rack arrangement of any warehouse I’ve seen in many years.

Eric Ljunggren, CPCU,
Senior Loss Control Consultant,
The Hartford Financial Services Group, Inc.


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